Archive for May 20th, 2022
20May’22
Where can I find my location ID?
You can find your location ID when you export your data from your portal. Your location ID is under column A on the export.
06Mar’22
How do I update my organization’s info (address, website, etc.)?
Login to your account at data.shelteranimalscount.org/login. Go up to the top right corner where you see your name. Click on the drop down arrow there. Click on “organization.” Click on […]
06Mar’22
The “forgot password” link isn’t working.
The link in the password reset email expires after 6 hours. If you need a new reset email, you can resend it to yourself by entering your email here. If […]
06Mar’22
I haven’t received an email from the “forgot password” link.
We have found that certain email servers have additional layers of security (primarily government emails), so it’s possible that the email is trapped in the spam filter for 24-48 hours, […]
19Feb’22
How do I manage the species in my account?
To add/remove species on your account: Login to your account In the top right corner you’ll see your organization name, click the drop down and select “organization”. You should have […]
19Feb’22
I’m unable to login.
In March 2021, SAC migrated to a new database and your account and data was brought over to the new database. If this is your first time logging into your […]
19Feb’22
Our organization status says “Registered”, how do I move to “Confirmed”?
If your account status is showing “registered” it means that your account has been created but the authorized user on your account needs to agree to the SAC Participant Agreement. […]
19Feb’22
I keep getting an “Invalid URL” error – how do I fix this?
If it’s not accepting your website URL, be sure you’ve included “https://www” or “http://www.” in front of your domain name. For example, instead of myhumanesociety.org, it should be https://www.myhumanesociety.org. One […]
19Feb’22
How do I add/remove a user to my account?
Login to your account In the top right corner, click your organization name and in the drop down and select “organization”. You will see three tabs: Details, Locations, Members – […]
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